Help Centre

LL FAQs 0

Tenant Sign Up Service 14

• How to: Start your Tenant Sign Up Service
• How do I renew my tenancy that was set up through Upad?
• Can a tenant request changes to be made to the AST?
• Can I request and insert personalised clauses into the AST?
• What is EchoSign?

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Tenancy Compliance Service 9

• What documents must be provided as part of the Tenancy Compliance Service?
• What are the key advantages of the Tenancy Compliance Service for landlords?
• How to: Start Your Tenancy Compliance Service (TCS)
• How can I check the status of my Tenancy Compliance Service to see if my tenant(s) have signed their Tenancy Compliance Service document?
• My tenants haven’t yet signed the Tenancy Compliance Service document, should I be concerned?

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End of Tenancy 2

• How to: Renew Your Tenancy with Upad
• How to: End your Tenancy and Return your Tenancy Deposit with Upad

Pro Photos and Floor Plans 7

• How long does it take to receive Pro Photos after they have been taken?
• Do I get to keep the Pro Photos that have been taken of my property?
• Will the Floor Plan tell me the total size of the property?
• Where can I download Pro Photos that were taken of my property?
• How quickly can Upad come to my property to take photos?

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Inventories 4

• How long does it take to receive my Inventory report?
• What is the difference between an Inventory Make and Inventory Make & Check In?
• Can I get the Inventory Report amended?
• How can my tenants pay for their Inventory Check Out?

Property Advertising 8

• What does an ideal listing description look like?
• How quickly will my property listing appear on Rightmove, Zoopla and Prime Location?
• How long will it take to create and upload my property listing to Upad?
• How long in advance should I advertise my property before its availability?
• Can you help me with the rent price for my property?

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Login and Verification Issues 2

• How to: Reset Your Password For Your Upad Account
• How to: Verify your Upad Account and Device

Managing Your Property Listing 8

• What does "Awaiting Landlord Approval" mean?
• How to: Upload and Advertise a Property with Upad
• How to: Edit your Property Listing
• How to: Stop Your Property Listing
• Can I save my property listing and come back to it later to finish off and advertise?

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Tenant Enquiries 2

• How to: Instruct Referencing
• How to: View Your Tenant Enquiries

Upad Property Console 1

• Overview of Property Console

Tenant Referencing FAQs 8

• Can I reference a Guarantor only?
• How much is referencing?
• How long does referencing take?
• What is a CCJ or bankruptcy?
• Can I get a copy of the tenant's employer/landlord reference and documents provided?

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Referencing Decisions 5

• Referencing Decision: Accept - What does this mean?
• Referencing Decision: Conditional Accept - What does this mean?
• Referencing Decision: Accept with Guarantor - What does this mean?
• Decision: Decline - What does this mean?
• Tenant Referencing Report - Explained

Rightmove and Zoopla FAQs 7

• Rightmove: Fees apply – What does this mean?
• How can I refresh my property listing back to the top of search results?
• I cannot login into my Upad account, what should I do?
• I have a HMO property with multiple rooms available, how can I change “1 bedroom houseshare” to show the number of rooms available instead on Rightmove and Zoopla?
• The map location is incorrect on Rightmove and/or Zoopla, how can I change this?

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Key Terms and Definitions 15

• What is a Gas Safety Certificate?
• What is an EPC (Energy Performance Certificate)?
• What is Echo Sign and can I trust a digital signature?
• What is a Property Inventory?
• What is a Statutory Periodic Tenancy?

See all 15 articles

Best Practice 5

• Should I take a holding deposit from an interested tenant?
• What type of questions should I ask tenants during viewings?
• What documents do I need to provide to my tenants at the start of the tenancy?
• What are my legal obligations as a landlord?
• Getting a Professional & Independent Inventory Report made for your property

Frequently Asked Questions 17

• Are you able to do viewings?
• Can you help me draw up the tenancy agreement?
• Who registers the deposit?
• Are you able to manage my property for me?
• When should I start advertising my property?

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Tenant Referencing 2

• What type of referencing checks do you do on tenants?
• Top Tips When Completing Your Tenant Referencing

Enquiring about a Upad Property 5

• I've enquired about a Upad property but have yet to hear from the landlord, what should I do?
• Can you help me find a property within a particular area?
• How do I enquire about a property that Upad is advertising?
• I have questions about the property, who should I ask?
• I've tried to contact the landlord but cannot get in touch with them, what should I do?

Tenancies Set Up by Upad 2

• My prospective landlord has requested Upad to set up the tenancy, where do I transfer the deposit and/or initial rent to?
• I have left a property where the tenancy was set up by Upad, how do I get my deposit back?