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Internal: Upad Website
Tenant Sign Up Service
How to: Start your Tenant Sign Up Service
How do I renew my tenancy that was set up through Upad?
Can a tenant request changes to be made to the AST?
Can I request and insert personalised clauses into the AST?
What is EchoSign?
See all 7 articles
Tenancy Compliance Service
What documents must be provided as part of the Tenancy Compliance Service?
What are the key advantages of the Tenancy Compliance Service for landlords?
How to: Start Your Tenancy Compliance Service (TCS)
How can I check the status of my Tenancy Compliance Service to see if my tenant(s) have signed their Tenancy Compliance Service document?
My tenants haven’t yet signed the Tenancy Compliance Service document, should I be concerned?
See all 9 articles
End of Tenancy
How to: Renew Your Tenancy with Upad
How to: End your Tenancy and Return your Tenancy Deposit with Upad
Pro Photos and Floor Plans
How long does it take to receive Pro Photos after they have been taken?
Do I get to keep the Pro Photos that have been taken of my property?
Will the Floor Plan tell me the total size of the property?
Where can I download Pro Photos that were taken of my property?
How long does it take to receive my Inventory report?
What is the difference between an Inventory Make and Inventory Make & Check In?
Can I get the Inventory Report amended?
How can my tenants pay for their Inventory Check Out?
Can I upgrade my advertising package?
What does an ideal listing description look like?
How quickly will my property listing appear on Rightmove, Zoopla and Prime Location?
How long will it take to create and upload my property listing to Upad?
How long in advance should I advertise my property before its availability?
See all 8 articles
Upad Account Support
Login and Verification Issues
How to: Reset Your Password For Your Upad Account
How to: Verify your Upad Account and Device
Managing Your Property Listing
What does "Awaiting Landlord Approval" mean?
How to: Upload and Advertise a Property with Upad
How to: Edit your Property Listing
How to: Stop Your Property Listing
Can I save my property listing and come back to it later to finish off and advertise?
See all 7 articles
How to: Instruct Referencing
How to: View Your Tenant Enquiries
Upad Tenant Referencing
Tenant Referencing FAQs
Can I reference a Guarantor only?
How much is referencing?
How long does referencing take?
What is a CCJ or bankruptcy?
Can I get a copy of the tenant's employer/landlord reference and documents provided?
See all 6 articles
Referencing Decision: Accept - What does this mean?
Referencing Decision: Conditional Accept - What does this mean?
Referencing Decision: Accept with Guarantor - What does this mean?
Decision: Decline - What does this mean?
Tenant Referencing Report - Explained
Rightmove and Zoopla
Rightmove and Zoopla FAQs
Rightmove: Fees apply – What does this mean?
How can I refresh my property listing back to the top of search results?
I cannot login into my Upad account, what should I do?
I have a HMO property with multiple rooms available, how can I change “1 bedroom houseshare” to show the number of rooms available instead on Rightmove and Zoopla?
The map location is incorrect on Rightmove and/or Zoopla, how can I change this?
See all 7 articles
Key Terms and Definitions
What is a Gas Safety Certificate?
What is an EPC (Energy Performance Certificate)?
What is Echo Sign and can I trust a digital signature?
What is a Property Inventory?
What is a Statutory Periodic Tenancy?
See all 15 articles
Should I take a holding deposit from an interested tenant?
What type of questions should I ask tenants during viewings?
What documents do I need to provide to my tenants at the start of the tenancy?
What are my legal obligations as a landlord?
Getting a Professional & Independent Inventory Report made for your property
What type of referencing checks do you do on tenants?
Top Tips When Completing Your Tenant Referencing
Enquiring about a Upad Property
I've enquired about a Upad property but have yet to hear from the landlord, what should I do?
Can you help me find a property within a particular area?
How do I enquire about a property that Upad is advertising?
I have questions about the property, who should I ask?
Do I have to pay any admin fees to Upad?
Tenancies Set Up by Upad
My prospective landlord has requested Upad to set up the tenancy, where do I transfer the deposit and/or initial rent to?
I have left a property where the tenancy was set up by Upad, how do I get my deposit back?