Help Centre

Tenant Sign Up Service 14

• How to: Start your Tenant Sign Up Service
• How do I renew my tenancy that was set up through Upad?
• Can a tenant request changes to be made to the AST?
• Can I request and insert personalised clauses into the AST?
• What is EchoSign?

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Tenancy Compliance Service 9

• What documents must be provided as part of the Tenancy Compliance Service?
• What are the key advantages of the Tenancy Compliance Service for landlords?
• How to: Start Your Tenancy Compliance Service (TCS)
• How can I check the status of my Tenancy Compliance Service to see if my tenant(s) have signed their Tenancy Compliance Service document?
• My tenants haven’t yet signed the Tenancy Compliance Service document, should I be concerned?

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End of Tenancy 2

• How to: Renew Your Tenancy with Upad
• How to: End your Tenancy and Return your Tenancy Deposit with Upad

Pro Photos and Floor Plans 7

• How long does it take to receive Pro Photos after they have been taken?
• Do I get to keep the Pro Photos that have been taken of my property?
• Will the Floor Plan tell me the total size of the property?
• Where can I download Pro Photos that were taken of my property?
• How quickly can Upad come to my property to take photos?

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Inventories 4

• How long does it take to receive my Inventory report?
• What is the difference between an Inventory Make and Inventory Make & Check In?
• Can I get the Inventory Report amended?
• How can my tenants pay for their Inventory Check Out?

Property Advertising 8

• What does an ideal listing description look like?
• How quickly will my property listing appear on Rightmove, Zoopla and Prime Location?
• How long will it take to create and upload my property listing to Upad?
• How long in advance should I advertise my property before its availability?
• Can you help me with the rent price for my property?

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