Help Centre

When a landlord wishes to start and set up their tenancy with us, they'll have purchased either within a package or separately - Tenant Sign Up Service....

If you had set up your original tenancy via Upad through our Tenant Sign Up Service, we are able to help with the renewal of your tenancy for you also. ...

Answer: The tenant should be advised to discuss any changes or issues in the AST with the landlord first. Based on the landlord's instruction and acc...

Answer: Depends - Our ARLA qualified and certified AST includes the main and necessary clauses within the AST created. Landlords are able to request for fu...

Answer: EchoSign (Adobe Document Cloud) is service that allows users to review and sign documents electronically. Landlords and tenants are able to view...

Answer:  No - Due to different legislation and AST requirements, Upad are unable to set up the AST or the tenancy for properties within Scotland. 

Answer: It's in your best interest as a landlord for funds to be collected, namely the deposit, before any final AST has been signed.  As the AST b...

As tenancy preferences may vary based on the tenants you have chosen, we recommend to start the tenancy set up process once you have full confirmation and a...

We recommend providing up to a minimum of 5 days for the tenancy set up process to give both you and the tenant ample time to review the agreement and arran...