Frequently Asked Questions

Can I update my property advert when is live?
You can login to your Upad account and make changes to your property listing whenever you like and as frequently as you prefer. Please note, that chang...
Mon, 1 Oct, 2018 at 3:00 PM
Can I pay extra if I want my property advert to be at the top?
You can upgrade your property listing to appear as a Featured Listing on Rightmove, enabling you to appear at the top of search results matching your proper...
Mon, 1 Oct, 2018 at 3:15 PM
Do you do inventory inspection in your Fully Managed Service or UPay On Success?
A Property Visit can be arranged during the tenancy, whilst under our Fully Managed Service, for £65 (inc VAT) per visit.
Mon, 1 Oct, 2018 at 3:18 PM
Are you still able to help me during my tenancy?
Yes, should you set up your tenancy with Upad, even during your tenancy we’ll be on hand to help you with any questions or queries you may have.  Your d...
Mon, 1 Oct, 2018 at 3:19 PM
Do I have to renew the tenancy with you?
No, you are not obliged to renew the tenancy with us. By having an ARLA approved AST created by Upad, you can have peace of mind knowing that the most u...
Mon, 1 Oct, 2018 at 3:20 PM
Do the Advertising Credits expire if I purchase a Multiple Advertising Package?
There is no expiry date to Advertising Credits when purchasing our Multiple Advertising Packages.
Mon, 1 Oct, 2018 at 3:21 PM
Can I put my telephone number on the advert?
No; Rightmove, Zoopla and Prime Location prohibit personal information to be shared on property listings. For data protection and security reasons you ar...
Mon, 1 Oct, 2018 at 3:23 PM